Cloud Desktops for Call Centers and
Business Process Outsourcing

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Business Process Outsourcing

he business process outsourcing (BPO) is an extremely competitive industry, and companies constantly need to find new ways to innovate and lower cost overhead to stay in the game. Businesses have many service providers to choose from, and if they aren’t getting the ROI they expect, it’s easy to find another BPO within a few clicks. One way to do these things is with cloud-based virtual desktops. itopia CAS’s end-to-end virtual desktop automation and orchestration on Google Cloud Platform can enable BPOs to achieve the ROI required to remain competitive in a cutthroat industry—and, much more.

BPO

Enabling the BPO Industry
with Cloud Desktops

Security

With VDI, critical data is stored and managed in a secure cloud data center, not on end user devices. If a device is lost or stolen, data remains secure. Administrators can also restrict access to data and applications for certain users based on role or responsibility within the organization, or ...

Compliance

BPOs deal with highly sensitive customer, patient and personally identifiable information on a daily basis. Depending on the geographic location and what industry they are in, regulatory mandates vary for the companies BPOs serve. That’s a huge headache for these companies who more often than not operate globally. By migrating ...

Scalability

Companies often leverage BPOs for services when demand spikes seasonally. Think: retail during the holiday season or accounting during tax season. Not only do these organizations scale infrastructure resources in these times, but they also need to hire temporary call center employees to meet the increased demands. The very nature ...

Productivity & talent

It’s now the norm for call centers to be on 24×7. It’s next to impossible to provide that service from a fixed location, not to mention find the different sets of talent required for every possible scenario that needs to be processed. By deploying cloud-based virtual desktops, companies can mitigate ...

Key Features

  • Automate provisioning for single or multi-region deployments on GCP
  • Configure Windows infrastructure
  • Schedule VM instance uptime
  • Administer Active Directory environments – users, groups and GPOs
  • Manage folders and file shares
  • Autoscale RD session hosts
  • Automate snapshots for backup and DR
  • Manage VM instances for compute, disk and firewall
  • Create and manage VPNs for cloud or hybrid use cases
  • Manage access control lists (ACL) and user permissions
  • Implement AD-based DR
  • Manage server-only environments on GCP
  • Integrate with Google BigQuery for GCP cost insights
  • Integrations with Slack, ZenDesk and ConnectWise

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