CASE STUDY: DosePlanner Utilizes itopia Cloud Automation Stack to Rapidly Migrate and Manage its SaaS Application onto Google Cloud Platform
Written by Karin Kelley on Jan 24, 2019
DosePlanner is a proprietary SaaS product designed to help pharmacies with compliance packaging operations. DosePlanner automates the process of printing labels and packaging patient medications to ensure that patients are receiving the correct medications and dosages at the right times. The software integrates with many popular pharmacy management systems (PMS) through a proprietary module which extracts information about patients, doctors, prescriptions, pharmacists, drugs and nursing homes or other patient facilities. The platform needs to be hosted in a HIPAA-compliant and redundant data center environment.
DosePlanner originally used VMware’s Horizon virtualization technology stack to provide remote access to its Windows based application. However, the company was having issues scaling to meet customer demands. Data synchronization, application performance, database maintenance and customized printing were also problematic. CEO Rick Munger, also came to the realization that VMware’s Horizon software was too complex and expensive to achieve a reasonable ROI. In addition, the volume of help desk calls were becoming unmanageable. While DosePlanner’s value proposition for customers was to enable them to grow their businesses, issues around delivering the software via VMware’s platform ended up preventing DosePlanner from delivering on this promise.
Munger soon started evaluating other virtualization and cloud solutions to streamline the delivery of DosePlanner and make the business model more cost-effective. In 2016, he chose itopia’s cloud desktop and application automation, orchestration, and management software to deliver DosePlanner. In 2017, the company migrated DosePlanner to Google Cloud with itopia’s Cloud Automation Stack (CAS). With itopia’s end-to-end cloud migration and management solution, they were able to set up an encrypted VPN and a remote desktop gateway. They also used CAS to schedule automated weekly snapshots to back data up. They also used itopia’s Server Uptime Scheduling tool to keep systems active for 16 hours a day (excluding Sundays), to accommodate customers’ hours of operations. Incidentally, those customers span five North American time zones, including Puerto Rico.
Since migrating DosePlanner to Google Cloud through itopia’s CAS platform, deployments have become easier and faster, even for less technical users. In fact, the company claims that it only takes about 15 to 20 minutes to onboard new customers. Because CAS does not require any installation on the local machines, application compatibility is no longer an issue. Since migrating DosePlanner to Google Cloud, logon times and application performance have improved significantly, and issues with printing have been nearly eliminated. With itopia CAS, Munger has also been able to get the company’s cost structure in line with target pricing. For instance, with VMware the company was paying a fixed price for every new user that came onboard, meaning licensing costs just kept increasing as the business grew. In contrast—with itopia—the incremental costs were significantly lower. By leveraging itopia’s Server Uptime Scheduling capabilities, the company has also been able to reduce GCP costs significantly. Most of all, Munger has been able to grow his business with itopia + Google Cloud. That’s mainly due to better business continuity, faster customer service response times, improved maintenance and software debugging capabilities, and more reliable and secure performance overall.